Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Nantwich | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Nantwich collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Nantwich is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Nantwich and across the UK. As a regulated pharmacy, we act as the Data Controller for the personal information we collect from you.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and telephone number
Health information: Medical history, current medications, weight, BMI, and other clinical details relevant to your weight loss treatment
Payment information: Payment card details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies
Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment and provide pharmacist-approved prescriptions
To process and dispatch your orders, with delivery within 1 working day once approved by our pharmacist
To maintain accurate and up-to-date patient records as required by pharmacy regulations
To communicate with you regarding your treatment, orders, or any safety concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our legal bases for processing your data include fulfilling a contract with you, compliance with legal obligations, protecting your vital interests, and where appropriate, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand visitor behaviour so we can improve our website and services
Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary, such as communication with your GP or prescribing partners
Delivery partners: To fulfil and dispatch your orders securely
Payment processors: To handle transactions securely and in compliance with financial regulations
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
IT and platform providers: Who support the operation of our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer where required by law. After this period, your data is securely deleted or anonymised.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your information from unauthorised access, loss, or disclosure.

8. Your Rights

Under UK GDPR, you have the right to access your personal data, request corrections, request erasure where appropriate, restrict or object to processing, and request data portability. To exercise any of these rights, please contact us directly. We will respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch with us:

Pharmacy Weight Loss Nantwich
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.